Effective Date: July 29, 2026
At Wolf Incorp LLC, we stand behind the quality of our refurbished printing hardware. Every machine undergoes comprehensive cleaning, inspection, and functional testing by our in-house technical team before shipment.
Because we operate as an independent refurbisher unaffiliated with original equipment manufacturers (OEMs), all returns, exchanges, refunds, and warranty coverage are handled directly and exclusively by Wolf Incorp LLC.
1. 30-Day Return Window
We offer a 30-day return policy starting from the date your order is delivered to your shipping address.
To be eligible for a return under this policy:
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You must contact us within 30 calendar days of delivery.
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The item must be in the same physical condition as received, with no unauthorized internal modifications, altered serial numbers, or physical damage caused after delivery.
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The unit must be returned with all included power cables, accessories, and documentation originally supplied in the package.
2. How to Initiate a Return or Replacement
To start a return or exchange process, please follow these steps:
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Contact Support: Reach out directly to our team via email at contact@wolfincorpllc.com or call +1 (315) 277-9397 with your Order ID and a brief description of the reason for return.
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Technical Troubleshooting: If your return is due to a technical issue or setup difficulty, our support staff will offer initial troubleshooting steps to assist you.
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Return Merchandise Authorization (RMA): If the return is approved, we will issue an RMA number along with detailed return shipping instructions. Do not send items back without an RMA number, as unapproved returns cannot be processed.
3. Damaged or Defective Goods Upon Arrival
If your printer arrives damaged in transit or fails to function upon initial setup:
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Contact us within 48 hours of delivery at contact@wolfincorpllc.com or +1 (315) 277-9397.
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Provide clear photos/videos of the outer shipping box and the affected hardware.
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Wolf Incorp LLC will provide a prepaid shipping label for the defective unit and arrange for either a replacement unit to be shipped or a full refund, depending on your preference and inventory availability.
4. Refund Process & Timelines
Once your returned item is delivered to our facility at 7533 S Centre View Ct, Ste 210, West Jordan, UT 84084:
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Inspection: Our technicians will inspect the unit within 2 to 4 business days to verify the hardware condition and serial numbers.
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Issuance: Upon approval, your refund will be processed back to your original payment method.
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Processing Time: Financial institutions typically take 5 to 10 business days to reflect the refunded amount on your statement after we process it.
5. Return Shipping Costs & Restocking Fees
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Defective or Inaccurate Items: If the return is due to an error on our part or a hardware failure covered under our guarantee, Wolf Incorp LLC covers all return shipping costs.
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Change of Mind / Buyer’s Remorse: For returns driven by customer preference (e.g., ordered wrong model, no longer needed), the buyer is responsible for return shipping costs. A restocking fee of up to 15% may be deducted from the refund to cover initial inspection and handling expenses.
6. Order Cancellations
If you need to cancel an order, please contact us immediately at +1 (315) 277-9397.
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Orders cancelled prior to dispatch will receive a 100% full refund immediately.
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If the item has already shipped, the order cannot be cancelled mid-transit and must be processed under our standard Return Policy upon delivery.
7. Contact Information
For all questions regarding returns, repairs, replacements, or refunds, contact us directly:
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Legal Entity Name: Wolf Incorp LLC
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Physical Address: 7533 S Centre View Ct, Ste 210, West Jordan, UT 84084, USA
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Customer Support Phone: +1 (315) 277-9397
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Customer Support Email: contact@wolfincorpllc.com
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Hours of Operation: Monday – Friday, 9:00 AM – 5:00 PM (MST)